Warranty, Replacement and Repairs Policy

Warranty Terms and Conditions

Our warranty is applicable for all R O M E E L A products, including 925 Sterling Silver jewellery, Stainless Steel jewellery, Brass jewellery and Imitation Pearl jewellery. Our warranty is valid against any defects in our materials and/or workmanship. 

Our 1-year warranty

Our 1-year warranty is applicable for all our 925 Sterling Silver and Stainless Steel jewellery. According to the warranty, R O M E E L A will repair/replace manufacturing faults within a 1-year period of receiving the goods. Tarnishing/discolouration of any of our 925 Sterling Silver and Stainless Steel jewellery is covered by the warranty for 6 months from the date of delivery. 

Our 60-day warranty

Our 60-day warranty is applicable for all our Brass and Imitation Pearl Jewellery. According to the warranty, R O M E E L A will repair/replace manufacturing faults within a 60-day period of receiving the goods. Tarnishing / discolouration of any of our brass jewellery is covered by the warranty for 60-days from the date of delivery. 

What is covered by our warranty

Manufacturing defects refer to the structure of the item affecting appearance/functionality. Manufacturing defects covered by the warranty include:

  • A defected design / product batch where a product recall is required
  • Chips or scratches on stones / metal upon delivery
  • Uneven settings or prongs upon delivery
  • Loose / missing stones upon delivery
  • Band separating from the ring upon delivery
  • Distorted ring upon delivery
  • Any sort of breakage upon delivery such as a broken chain, broken chain link, broken pendant, broken clasps, or earring posts

What is not covered by our warranty

  • Normal wear and tear
  • Oxidization due to improper storage
  • Lost items after you have signed and received your order
  • Dents, scratches and nicks that come with normal wear and tear or lack of care 
  • Ring damage due to hands-on activities (such as working out), resulting in bends / lost stones
  • Broken chain, broken chain link, broken pendant, broken clasps, or earring posts due to everyday wear or other damage
  • Weakened prongs due to dropping jewellery on hard surfaces
  • Discolouration due to lack of care, exposure to chemicals such as perfumes, lotions, hand-sanitizer, bleach, swimming pools, salt-water, sweating, etc. 
  • Any modification to your jewellery carried out by a third party aside from R O M E E L A 

Please refer to our Jewellery Care guide and Cubic Zirconia Cleaning Guide to keep your pieces sparkling longer.

Please note:

  • To be eligible for a repair/replacement, you must be able to provide photo/video evidence of the damage/defect
  • The warranty allows for 1 free replacement per order, unless all products are damaged upon arrival
  • The warranty is not applicable on free items or free replacements